Please read these Refund & Retrun Policy of ("Refund", "Refund and Retrun") carefully before using the https://bdbooking.com website (the "Service") operated by BdBooking.com ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Reservation

Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.

The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.

The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.

We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.

All extra services & amenities not part of this offer will be available at an on additional charge only.

In case of non-availability of guaranteed pre-booked room at the time of arrival, BdBooking.com will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.

If a Room can not be delivered / managed by a Hotel, BdBooking.com will inform the Guest within 24-48 hours by Phone, SMS & also through email.

Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.

Occupancy

Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.

NON-ARRIVAL To The Hotel (NO SHOW)

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

Deposit / Online Payment

The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.

Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact BdBooking Reservation.

Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.

How To Cancel a Booking

To Cancel a booking, customer must go to ‘My booking’ > ’Cancel’ and confirm the cancellation.

Booking Date is not Changeable

Date change is not possible for any hotel booking. Customer needs to cancel the previous booking and rebook with the new date.

Which are Not Cancellable

Booking for black-out dates are not cancellable or refundable.

Refund

Refund will get initiated (if applicable) within maximum 72 hours after a successful cancellation and may take up to 5 Days to 10 Days maximum to be completed based on Debit / Credit Card Company or Bank Transfer, in case paid using Mobile Finacial Service like Bkash, Rocket, the amount will be returned within 48 hours, 72 hours maximum time.

We issue refunds for Reservation Bookings that are not Guaranteed within 30 days of the original purchase of the Reservation Booking Date. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

*Convenience fee is charged by the service provider & it is non-refundable.

Cancellation Fee

Cancellation fee may apply depending on the property and the time of cancellation.

Payment Secutrity

It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.

BdBooking.com

Corporate Office: Plot # 14 (Ground Floor), Lane# 1 Shangbadik R/A, Kalshi Rd, Dhaka - 1216.

Main Office: House # K-190/1, Lakshmipura Road, West Joydebpur, Gazipur - 1700.

Contact email: support@bdbooking.com

Contact detail: https://www.bdbooking.com/contact-us

Phone Number: +88-01715-771515, +88-01613-243663